March 23, 2020

Policies

REFUND/CANCELLATION POLICY:
A valid credit card or debit card is required to guarantee and pay for your Laser Ops Mobile Gaming reservation. A 50% deposit is required to hold your reservation.  Remaining 50% is due no less than 24 hours before your party start time. There will be a $25 cancellation fee for all parties or events canceled after payment is received.  NO REFUND in the event of your reservation being canceled within 21 days of your event. We will make every effort to reschedule your event to another date if we have 15 days notice.

PRIVACY POLICY:
Laser Ops Mobile Gaming is committed to protecting your privacy. We use the information we collect on the site to make bookings with us as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 25 miles from our home location in Morton, IL.  See our Service Area page for more information.

BAD WEATHER:
Laser Ops Mobile Gaming is fully climate-controlled for comfort in winter or summer.  We cannot travel in snow or ice.  If an impending snow storm or other severe weather event threatens your party, we will make every effort to reschedule you to another open date and time.  If we are forced to cancel your event due to weather, we will either reschedule or refund your payment.

SUPERVISED CHILDREN:
Laser Ops Mobile Gaming does require a parent or responsible adult to be on scene during the party.

ALCOHOL/DRUGS:
You may serve alcohol (to those of age) during your event, but no alcoholic beverages are allowed inside the game truck. We may and reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served if behavior gets out of control. Drugs of any sort will not be tolerated during any Laser Ops Mobile Gaming event. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY:
Neither Laser Ops Mobile Gaming, nor any of it’s employees shall be responsible for any damage to property resulting from a request by the client to set up the game truck in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Laser Ops Mobile Gaming reserves the right to charge the client’s credit card for damages to our equipment resulting from the careless or willful damage of same by client’s guests. Neither Laser Ops Mobile Gaming nor their employees assume any responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

PICTURES:
While your party is in effect the Game Coach may be taking pictures of the game play. We use these party photos for our web site and Social Media pages (Facebook, etc.) We never identify players’ last names or locations. If you do not want our Game Coach taking these pictures or posting them on the Fan Page please notify the Game Coach prior to the party. 

TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or she tutors, inspires and entertains. Tipping for good service is a great idea, but not required.

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